This is a book about the typical and unusual situations that arise at service businesses and how to deal with them. The objective is to marry superior customer service with quality service delivery to the ultimate benefit of all parties. Written by Craig Allingham – a physiotherapist with over 30 years in professional practice. ‘This is the clearest, simplest and easiest-to-use book ever written on how to turn even a simple phone call enquiry into profit‘ Allan Pease. Perfect for health professionals, beauty salons, hairdressers, massage, day spas, therapists, brokers, realtors, doctors, podiatrists, trainers and veterinarians